Return Policy

Return Policy

We want you to be completely satisfied with your GenoSave Home purchase. If you are not happy with your order, we offer a 30-day return policy from the date of delivery.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Returned within 30 days of delivery
• Accompanied by your order number or receipt of purchase

How to Initiate a Return

To start a return, please follow these steps:

• Email us at info@genosave.store with your order number and the reason for return
• We will respond within 24 hours with a return authorization and return shipping address
• Pack the item securely in its original packaging
• Ship the item to the address provided in your return authorization

Refund Processing

Once we receive and inspect your returned item, we will send you an email notification. If the return is approved, your refund will be processed within 3-5 business days to your original payment method.

Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange a free replacement or full refund at no cost to you.

Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons:

• Items that have been used or washed
• Items missing original packaging or accessories
• Final sale or clearance items (if applicable)

Contact Information

For return-related questions:

• Email: info@genosave.store
• Phone: +1(505) 986-1300
• Address: 930 Baca St c, Santa Fe, NM 87505, United States