Frequently Asked Questions
Find answers to common questions about our products, shipping, and returns
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States. There is no minimum purchase requirement. Your order will arrive within 3-7 business days depending on your location.
Is there sales tax on my order?
No. GenoSave Home offers tax-free shopping. No sales tax is added to any order, regardless of the order size or destination state.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused and in their original packaging. To start a return, email info@genosave.store with your order number. Once we receive and inspect the returned item, your refund will be processed within 3-5 business days.
How long does delivery take?
Standard shipping takes 3-7 business days within the contiguous United States. Orders are processed within 1-2 business days after payment confirmation. Delivery to Alaska and Hawaii may take additional time.
Do you ship outside the United States?
Currently, we only ship within the United States, including all 50 states. We do not offer international shipping at this time.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover cards. All payments are processed securely with 256-bit SSL encryption. We do not store your card details on our servers.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to track your package. Most orders are shipped via USPS, UPS, or FedEx. You can also contact us at info@genosave.store for tracking assistance.
What if my product arrives damaged?
If your product arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a free replacement or issue a full refund at no cost to you. Do not return damaged items without contacting us first.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, contact us immediately at info@genosave.store or call +1(505) 986-1300. We process orders quickly, so we cannot guarantee changes once an order has been shipped.
Are the product images accurate?
We use real product images from our suppliers. However, colors may vary slightly depending on your monitor settings and lighting conditions. Product dimensions are listed in the description for your reference.
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